Return Policy
Our return policy lasts for 14 days and is calculated in whole days. To be eligible for a return, your item must be unused and in the same condition as you received it. To initiate a return, please contact us at hello@theplay.dk to request a return form.
Note: Refunds may take up to 14 business days to process.
RETURN PROCESS
If you choose to arrange your own return, you must first contact our customer support team at hello@theplay.dk with your order number and item details.
- All return shipping costs are the responsibility of the customer.
- We do not require a return shipment for damaged products. If your order arrives damaged, please contact hello@theplay.dk
Return Label Pricing (Optional)
If you want to purchase a return label from us, the price depends on your location:
- Denmark: 75 DKK
- European Union: 19 €
- USA: 10 $
- Non-EU: 29 €
Package Resend Pricing
If you need your package resent, the following fees apply:
- Denmark: 49 DKK
- EU: 10 €
- US: 10 $
- Non-EU: 20 €